We believe in providing the best experience to the community possible in everything we do. As a result, we stand behind our products and services 100%. We've created this return policy to enable as many returns as possible while preventing abuse.
To request a return under this policy, contact firstname.lastname@example.org
Tickets and Registration Fees
If you purchased tickets to an event and are no longer able to attend, you are entitled to a refund any time prior to 7 days before the start of the event.
Please note that, because ticket costs cover food and other event supplies, we cannot process refunds within 7 days of the event
If your refund is accepted, your ticket will be cancelled, and you will no longer be able to attend the event.
If you purchase a ticket and later find a discount code which would have resulted in a lower price, we will refund the difference if requested no later than one week after the end of the event.
As a general principle, donations are presumed by law to be irrevocable gifts unless otherwise specified in an agreement or contract. This is an important legal concept that, among other things, permits gifts to be tax-deductible.
That said, if a donation was made in error (such as a typo, double-charge, or a forgotten subscription) we can refund the incorrect charge within 60 days of the donation.
Products purchased in-person or from our online-store are eligible for return up to 60 days after it is shipped. Products need not be like-new, but must not have damage caused by improper use or accidents.
When you request a return, we will require that you ship your product back to us. You will be responsible for paying return shipping costs, except in the case of a defect, in which case we will send you a shipping label.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This credit may take up to 30 days to appear on your statement.
Except in the case of a defect, original shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be included in the refund amount.